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Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet, Airtable and AppSheet Consultant

David is a hugely experienced Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James' prior work spans diverse environments from the white heat of launching information systems in one of the world's busiest airports, to industry leading tech startups. He also has extensive experience as a Finance Manager. James brings a keen insight and and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill

CEO

Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Get ahead in Smartsheet with Smarter Business Processes

Smarter Business Processes – key notes from the keynote

Last week Smartsheet’s new CEO Raj Singh led the Keynote speech at their Engage conference, and we’re impressed! He spoke about the exciting task that lies ahead at a time of great change in the Collaborative Work Management space. In fact he has renamed it, very sensibly, to now read Intelligent Work Management to acknowledge the impact of AI on these processes. With less than a month in seat, Raj is kicking off some pivotal changes. Our key notes if you don’t have time to watch theirs:

  • New CEO – wants to rebuild trust and offer transparency, admits pricing model mistake from last year and has promised no crazy price increases on your bill again
  • AI as an Enterprise tool, Gen1 was about Co-Pilots, Gen2 is about Agents and Gen3 is about Cross System / Collaboration / Automation; Smartsheet are going to lead Gen3 using AI as a tool to create Intelligent Work Management
  • New CPO – shared visions of AI agents building and analysing solutions in place of templates, with
    • Smart Assist taking prompts and instructions and building out your solution before your eyes and
    • Smart Agents to monitor your sheets and alert you to risks with recommendations on mitigating them
    • Smart Flows create automated workflows from your descriptions
    • Smart Columns are inserted into your views analysing data with no need for formulas
    • Smart Hub the central tool to allow you to manage all the AI within your plan
  • CTO – shared updates on the new Table, Board and Timeline Views, quoting load times of less than 3 seconds and interactions being 5x faster in these views
  • Enhanced Security for all plan types with access to Multi Factor Authentication

Here are the immediate plans we think Smartsheet users will love the most:

  • Dynamic Dropdown Lists – linking dropdown options to a source sheet
  • Filterable Dashboards – creating Smarter Dashboards

Smarter Business Processes – always a step ahead

We know just how needed these features are, as we listened to the community calling out for them and have been delivering Smarter Dropdown List Manager for over 8 years! It appears that Smartsheet’s Dynamic Dropdown List will be driven from the new views and will be destination linking back to source, so linking every time you create a new sheet, however our Smarter Dropdown List Manager allows you to centrally administer from source to destination irrespective of views and includes new sheets automatically; along with our Smarter Sheet Manager which facilitates the actual creation or updating of columns en masse across your whole plan, we already have this feature covered at an enhanced level.

Smartsheet will also be offering Filterable Dashboards during 2026 thus catching up with our own Smarter Dashboards. Filters are an essential dashboard feature that we’ve been delivering for clients over the past 2 years!  We’ve yet to explore Smartsheet’s new feature and but we expect it to deliver in the newer views, in the meantime though we will continue to provide our clients with our other forward thinking initiatives, which you can explore here, while we wait for Smartsheet to catch us up! 

You can trust us, with over 15 years experience of helping thousands of users benefit from extending this great platform via our apps that “Make Smartsheet even Smarter”.  We are delighted with the latest announcements and look forward to many more exciting features in Smartsheet’s new era of Intelligent Work Management. Contact us today for a free consultation, explain your needs, then let us show you how SBP can help your business thrive in this exciting new era.

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