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At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet, Airtable and AppSheet Consultant

David is a hugely experienced Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James' prior work spans diverse environments from the white heat of launching information systems in one of the world's busiest airports, to industry leading tech startups. He also has extensive experience as a Finance Manager. James brings a keen insight and and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill

CEO

Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

2017 State of Enterprise Collaboration

Much has been written about the fast rise of collaboration apps and their impact on productivity, but we don’t really know how these tools are being used on the ground. How many collaboration apps are most businesses using? Do they make us more or less productive? Are applications being deployed strategically or on an ad hoc basis? And what does this tell us about the future of collaboration?

To find out, Smartsheet surveyed more than 1,000 IT decision makers at businesses across North America.

Some of what we learned surprised us, but a central theme emerged. Enterprise collaboration has reached the tipping point.  It is no longer a nice to have; the vast majority of respondents consider collaboration apps essential to their ability to compete effectively.  Most said their company has a defined strategy for deplying and managing cloud collaboration tools and most use them not just internally but with customers and partners too.

This is a big shift; we’ve come a long way from the days of downloading Slack at work and upsetting the IT department. 

We’re now being more strategic in deploying these apps, which is a giant step forward. Businesses are carefully curating their cloud collaboration apps so they see increased productivity and efficiency, but also maintain security and compliance.

This new phase of adoption is marked by several characteristics.  More than 80 percent of IT decision makers say their collaboration apps are used across their entire business and 70 percent have a top-down strategy for how those tools are implemented and used.  Business leaders have recognised the vital role that collaboration apps can play i their overall IT strategy. 

Increased productivity was cited as the main driver for the adoption of cloud collaboration apps, followed by an improved collaborative culture and greater visibility for management. More than four out of five respondents said companies are at a competitive disadvantage if they have not deployed these apps, and most organizations plan to increase spending on collaboration tools in the coming year. Collaboration is clearly seen as an essential driver of growth, and as critical to staying competitive.

The survey also reveals that no single vendor or product category dominates this market. And perhaps none will. Almost half the respondents said their organization was using at least six collaboration tools, and 16 percent were using more than 10. To succeed in this landscape, vendors will need to provide greater interoperability among products — even those that compete fiercely in the market. Customers are demanding tools that allow their employees to work seamlessly across platforms. Collaboration will require tools that play nicely with other workplace technologies.

The wide range of tools in use also suggests that a period of consolidation lies ahead. Most fast-growing markets attract numerous entrants in the initial stages, and the field narrows as vendors are acquired or go out of business, and enterprises will increasingly choose vendors with a strong business foundation to minimize potential disruption ahead.

Deploying collaboration tools more strategically has other implications, too. In the business world, the old adage says that if you’re not paying for something, you can’t expect a lot from it.  Enterprises have specific needs in areas like security, compliance and management that need to be met.  Moving forward, companies will take a hard look at the apps they’re using and commit only to those that meet those standards and are worth paying for.

 

The collaboration landscape has permanently shifted. Work is being moved out of legacy tools like spreadsheets and into more sophisticated platforms that provide the flexibility to share, organize and manage work in more efficient ways. Enterprise collaboration, it seems, is growing up.

Conclusion: The Collaboration Tipping Point

The business world has reached a tipping point in terms of collaboration, with a level of sophistication that has far reaching implications. Work is being moved out of legacy tools like spreadsheets into more sophisticated platforms, and organizations are recognizing they need to think about these tools strategically – and invest accordingly – to maintain a competitive advantage.

In 2017, organizations are ultimately looking for collaboration tools that connect seamlessly; are easy to use – internally, as well as with customers and partners outside the organization; provide the flexibility to share, organize and manage work in more efficient ways; and meets their needs for security, compliance and management.

Smart collaboration vendors will pay heed to this shifting dynamic, and evolve their products to meet these changing business needs.

 

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