Smartsheet - Why we chose it, and why it works

Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet, Airtable and AppSheet Consultant

David is a hugely experienced Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James' prior work spans diverse environments from the white heat of launching information systems in one of the world's busiest airports, to industry leading tech startups. He also has extensive experience as a Finance Manager. James brings a keen insight and and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill

CEO

Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Business Process
Automation Consultants

At Smarter Business Processes (SBP), we’ve spent over 14 years helping businesses improve the way they work. We focus on streamlining workflows, reducing manual effort, and making data easier to manage. At the heart of our approach is Smartsheet.

Why Smartsheet?

When we started looking for the best platform to help businesses work smarter, we knew there were three things that would address the majority of problems:

Make collaboration easy – Work colleagues need a central place to manage work, share updates, and stay on the same page.
Automate repetitive tasks – The less time spent on admin, the more time for real progress.
Gain visibility of data – Businesses need to see the bigger picture without sifting through endless spreadsheets.

Smartsheet ticks all these boxes. It’s a flexible, cloud-based work management tool that scales with business needs. Unlike traditional spreadsheets, it’s built for real-time collaboration, allowing teams to track progress, assign tasks, and automate workflows without needing technical expertise.

One of the biggest benefits of Smartsheet is that it integrates seamlessly with other business tools, reducing the need for switching between platforms. It also comes with built-in reporting and dashboard features, giving businesses a clear view of their work in one place.

How SBP uses Smartsheet to help our clients

At Smarter Business Processes, we don’t just use Smartsheet, we live and breathe it. Our team of Smartsheet specialists have developed our suite of Smarter Apps, which extend Smartsheet’s functionality even further. Whether it’s custom dashboards, advanced reporting, or tailored automation, we help businesses get even more value from the platform.

Here’s how we support businesses using Smartsheet:

Bespoke solutions – we design and build client solutions to make the tool support the clients’ processes.
Enhance solutions – we analyse and review client solutions and offer recommendations to make them more effective and efficient, using custom workflows to fit exactly what our clients need.
Training workshops – we create bespoke workshops to help teams get the most out of their Smartsheet investment, quickly covering the fundamentals of the app, thus empowering our clients to design and build effective solutions themselves.
Integrate solutions – we facilitate the integration between Smartsheet and other apps, such as accounting packages, CRM’s, ERP’s allowing the flow of data to be seamless between the apps and cutting down on administrative effort of duplicating data between apps.
Fill gaps in functionality – we build Smartsheet Add-on apps to fill little gaps in functionality. We see a lot of clients and know how they rely on Smartsheet to support their business; but sometimes there are areas where a little more automation would be beneficial. We make that happen.

Over the years, we’ve seen firsthand how Smartsheet transforms the way teams work. Whether it’s reducing time spent on admin, improving visibility across projects, or making collaboration smoother, it consistently delivers results. Look through our Case Studies for ideas on how you can use Smartsheet within your business.

Looking ahead: the future of Smartsheet

Smartsheet isn’t standing still. The platform continues to evolve, introducing new features that make work even more efficient. Save this link to review what’s been released and what coming.

Recent innovations include:

AI-powered tools to help teams visualise data and automate repetitive tasks.
Stronger collaboration features that bring together content, conversations, and workflows in one place.
Enterprise-grade integrations to connect with other systems businesses rely on.

These developments align with our own mission at SBP, which is to help our clients work smarter, not harder and we know we’re getting it right when clients tell us.

Kelly Carmichael from Mood Media said “We highly recommend SBP to any organization looking to optimize their business processes.” and Christine Rubicco from Hyatt Hotels said “With SBP’s help our team has not only become more efficient and impactful but our work is now the best practice for other teams across the company.” with comments like these we are more than happy to continue to serve clients with Smartsheet requirements.

Choosing the right tool is essential for any business looking to improve efficiency and productivity. Smartsheet’s combination of collaboration, automation, and powerful data management makes it one of the best platforms out there and our Smarter Apps make it even more accessible and efficient.

If you’re looking for ways to streamline your workflow, cut down on manual processes, and get more out of your data, we’re here to help. Get in touch with us at Smarter Business Processes to see how we can tailor Smartsheet to work for you.