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At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet, Airtable and AppSheet Consultant

David is a hugely experienced Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James' prior work spans diverse environments from the white heat of launching information systems in one of the world's busiest airports, to industry leading tech startups. He also has extensive experience as a Finance Manager. James brings a keen insight and and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill

CEO

Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

The Best Corporate Apps And Why They Work

With mobile devices now a focal point in business, our professional lives have been invaded by the ever present smart device. The emergence of utility and productivity apps, tools, games and endless types of pursuits, have unleashed a generation of workers who are inclined towards a digital lifestyle. It always helps to learn from the best in the business.

Enterprises are capitalizing on the mobile app phenomenon by building innovative apps to communicate with their staff and to enable them to work anytime, anywhere.

As more and more businesses use enterprise mobility apps to complement their core business, the use of corporate apps will continue to grow. This means more opportunities for mobile app developers and cross platform mobile development experts to test their ideas, skills, and creativity to find their niche in this thriving marketplace.

According to research firm Gartner, by 2017 the demand for such development will increase five times faster than companies and IT departments can keep pace with. With mobile phone sales expected to reach 2.1 billion units in 2019, it will fuel demand for enterprise mobile apps that are just as useful and popular as consumer apps. We look at reasons why.

Customized to business needs

Corporate apps are customized to an organization’s core business needs and there are several use cases, for example, such as helping its field sales and marketing teams effectively present solutions to customers. They also enable staff on the go to access the latest product brochures or information where document management and distribution platforms make sure that employees have up-to-date information when they need it. There is no need to share multiple versions of files and to look for misplaced documents. Staff can gather information from customers and prospects and enter this data into the corporate or customer relationship management databases efficiently. This saves workers time and ensures that they stay in the loop.

Train and develop anywhere, anytime

Such apps deliver learning content to their workers on the go. They are interactive, up-to-date and enable workers to sign up for courses online. This way, employees can learn anytime, anywhere and at their own pace. Workers can also keep up to date with company news and industry developments.

Employee engagement

Employees are already having to pay attention to the emails they get on a daily basis from their co-workers and external customers. A corporate app should not add to this burden.

Do keep in mind the following suggestions when building a corporate app:

  • Consider the group of employees you are designing the app for. When creating a product for the public at large, the first step is to consider your audience. The same goes for the corporate app.
  • Talk to your staff and find out about the culture of the department, get their feedback and find out what they actually need. It may sound simple to say but until you actually talk to the people who are actually doing the job day in and day out, creating an app you think may help them, may not actually address their needs.
  • Build engagement with your employees. If your staff find the apps useful and understand that these will help to make their lives easier, they will want to adopt this into their daily work routine.
  • The lives of employees hang on their mobile devices. A good suggestion, at this point, would be to incorporate location services and image capabilities to connect staff and share information more efficiently. Include a variety of media such as interactive, videos and embedded documents. This level of interactivity engages staff, enabling them to be more productive. The best corporate apps work because they enable organizations to engage their employees and to bring productivity increases and faster business processes. The bigger picture is that the organization gains insights (through analytics and such software) into the work habits of its employees, which in the long term, will enable it to fine-tune business processes for greater productivity and rewards. Do your employees work in the field? Give them offline access.
  • Keep apps up-to-date so that the latest information and documents can be distributed to the work force so as to ensure that everyone is working on the same digital page. Nothing is more frustrating than spending time working on outdated documents or data.
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