Have Us: Call You Back

Call Us: UK: +44 1937 541 553

Email Us: info@smarterbusinessprocesses.com

Other Options: Contact Us

Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

Learn More

Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet, Airtable and AppSheet Consultant

David is a hugely experienced Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James' prior work spans diverse environments from the white heat of launching information systems in one of the world's busiest airports, to industry leading tech startups. He also has extensive experience as a Finance Manager. James brings a keen insight and and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill

CEO

Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Capt. ‘Sully’ Sullenberger on Leadership and Innovation

Once in a while you come across someone so inspirational and so in tune with your own values that you need to introduce them to your world.

We had the privilege of hearing Miracle on the Hudson, Captain Chesley “Sully” Sullenberger deliver the closing KeyNote at Smartsheet ENGAGE in Bellevue, Washington.

The audience sat spellbound as we listened to the cockpit recording and watched actual video coverage of the miraculous landing.

Sully not only recalled his experiences during those agonising few minutes, when his decisions and actions led to the survival of 155 passengers and crew but he shared his insights on leadership and how we treat and think about others.

He talked about his values and how those values shaped his decision making processes that day.

Below are some of his quotations which we can all learn from and apply to our business and daily lives

About Education

“I had the good fortune to grow up in a safe, stable environment, in which education was valued, ideas were important and striving for excellence was expected.

What I’ve tried to do in my life, and what I’d encourage others to do is never stop investing in yourselves. Never stop learning; never stop growing professionally or personally.

As the pace of change globally only accelerates, most of us cannot get through an entire working lifetime with only a single skill set. Instead we must keep on learning, growing, stretching ourselves, sometimes reinventing ourselves, as I’ve certainly had to.

About Innovation

“My favorite definition of innovation is actually a very simple one: Change before you are forced to, by competition, by regulation or circumstance. And the more and quicker you’re able to do that, the better you are able to turn adversity into opportunity. And that’s true whether you are facing a sudden crisis or a sudden possibility.”

About Critical Thinking

On the importance of critical thinking: “We have an obligation as citizens to be intellectually curious. And to act on that.

We have to be literate, and we have to be scientifically literate. We shouldn’t forget that the purpose of science is to provide humankind with a more complete and accurate understanding of reality, and that is an inherently altogether worthwhile thing to do.

In other words, if you don’t understand the data you can’t use it. So we have to be capable of independent, critical thought. We need to be good citizens and make important decisions based on facts, not fears or falsehoods and certainly not on big lies even if they are told loudly and often.”

About Leadership

“It’s the responsibility of leadership to create the culture, create the environment in which we can and are willing to do our best work.

To do that, you need to do two things: you need to remove barriers. You need to arm them with the skills, the tools they need. The human skills not just the technical skills. Be able to create and lead teams and make decisions to manage the workload, and you also need to share in the success.

Every once in awhile, everyone who works with you or for you needs to needs to know in some substantial way, that the hard work they’ve done has contributed to the success of the organization.”

Wise words from a truly inspiration man