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At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet, Airtable and AppSheet Consultant

David is a hugely experienced Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James' prior work spans diverse environments from the white heat of launching information systems in one of the world's busiest airports, to industry leading tech startups. He also has extensive experience as a Finance Manager. James brings a keen insight and and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill

CEO

Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

5 Reasons Your Offline Team Could Benefit from an App

Workers who are offline for large parts of the day might benefit from a simple app to cut out paperwork and administration back in the office. Most organizations require their teams to use, and collect data as part of their job. Spreadsheets, content management systems and sales databases have done away with a lot of manual tasks, but for many remote and offline workers, the 21st century hasn’t yet arrived.

Working offline usually means printouts and stacks of paper, documenting manually and returning to a massive workload in the office. Even the best digital systems require manual workarounds for offline workers. There are spreadsheets to update, photos to upload and performance results to enter into the system. Before they head out, field managers download site updates and reports, and sales teams dig out the latest sales deck or price list from their inbox. It all means extra prep time to get the latest version on your hard drive before you go, and painful data entry and uploading on your return.

Simple apps that connect to systems back in the office can make an enormous difference to productivity for offline and remote workers. Check out some of these awesome benefits of using apps to make working offline more efficient:

Simplified Data Collection

Collecting data in the field can be a messy process. Location coordinates need to be mapped against notes, images need to be tagged and labelled, observations recorded and dated. Using an app to collect this information directly means notes, interviews, photos and recordings are tagged by date and lat-long, and stored ready for upload as soon as you’re back online. A simple data collection app that’s connected to your CMS or spreadsheet back in the office will automatically load everything into the system ready for analysis or further use. No more downloading images and saving them to folders, matching log books to photos or entering GPS coordinates into a spreadsheet.

No More Double Handling Data

There’s nothing worse than collecting a stack of data in the field and then returning with a stack of paper that needs data entry before it’s useful to anyone. A simple questionnaire or form based app can turn your paper nightmare into digital smooth sailing. Instead of manually entering your sales orders, site reports or customer surveys into a spreadsheet, database or CMS, the app simply needs to get online and all your work will be ready for analysis.

The Global Cancer Institute uses apps to collect data for programs that support under-served cancer patients worldwide. a tablet based questionnaire app is used by patients in place of physical forms. The app collects a range of data about quality of life, fertility and treatment. Having data entered directly saves double handling and means valuable analysis can begin as soon as the app is online.

More Effective Collaboration

It’s difficult to collaborate between teams when information is stored on a spreadsheet on a remote worker’s laptop. If field teams collect and store data directly using an app, it only takes a moment to upload and sync to the system when they’re back online. No more staying up late in the hotel transcribing the day’s efforts. An app that automatically populates the system means you can log on and head out for dinner.

Offline Access to Sales Documents

If sales staff are visiting clients in remote locations or areas with tricky WiFi it’s important they have offline access to pitch material. With a simple app, the entire team can view and browse the latest sales documents and case studies. Apps can be set for offline access so that all your pitch material is available even when the client’s WiFi drops out.

Better Document Control

Having offline access to documents and reports can save endless version control headaches. Material that changes regularly like price lists, sales decks, site reports or location data can be loaded onto an app and set for offline access. Remote workers can sync their app to automatically grab the latest updates next time they’re online, rather than scouring their inbox for the latest update. It may not be live updating, but a single updated document at everyone’s fingertips relieves the burden of distribution and delivers peace of mind that each team member has the latest version possible.

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