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Smarter training adjusted to suit your real needs

At Smarter Business Processes we offer a wide variety of Smartsheet training courses and packages.

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Our team of certified consultants provides training and remote support to clients around the globe, improving their Project Management, Workflow and Process Management.

Smarter Business Processes is Cyber Certified

Emma Stevens

Office Manager

Emma has 27 years of financial and customer experience and brings processes and order to our office.

Emma's customer service knowledge ensures all of our clients office enquiries are dealt with professionally, efficiently and quickly. She will leave no stone unturned to get to the bottom of a query!

When not at her desk Emma enjoys spending time with her husband and daughter as well running Brownies and Rainbows for Girlguiding UK in her local area.

Etienne Mermillod

Software Development Manager

Etienne is a seasoned ASP.NET Core Full Stack Developer. He takes great pride in building world-class applications while carefully considering the needs of its users and ease of use.

Originally from France, Etienne now calls Canada Home, where he is part of SBP Canada as a member of the API Solutions Development Team.

Etienne is a well-seasoned traveler and has visited many countries where he usually takes the path less traveled in order to backpack around and soak in the local cultures.

When not coding away, you may expect Etienne to be playing with his huge and fluffy dog Indianna or gaming away on League of Legends

David Bower

Smartsheet, Airtable and AppSheet Consultant

David is a hugely experienced Consultant, Customer Care Specialist and Client Account Manager.

In his spare time, David plays guitar, is learning to ride a motorcycle and, when it’s not too cold, can often be found tinkering in the garage. He also intends to learn to play the piano too - one day

Debbie Sawyer

Chief Smartsheet Solutions Officer (CSSO)

BSc (Hons) Computing, ITIL Foundation, Smartsheet Certified User, Aligned Sales Certified and Professional Services Certified.

Seasoned Smartsheet consultant and Training professional, Debbie’s creativity, attention to detail, willingness to deliver solutions to fully meet customer requirements and her personable manner earn her excellent client feedback.

When not working, Debbie likes to relax by spending quality time with her family. Living in the New Forest sees her taking many walks through the woods and down to the sea fronts at Lepe and Calshot. Debbie is also a keen hula hooper and has been hooping now for more than 7 years! She owns at least 10 hoops and enjoys a great workout helping her friend to run a hula hoop fitness class.

Dr James Harris

Chief Technology Officer

An experienced IT professional, James' prior work spans diverse environments from the white heat of launching information systems in one of the world's busiest airports, to industry leading tech startups. He also has extensive experience as a Finance Manager. James brings a keen insight and and flair for problem solving to every project.

Outside of work, James writes comedy, and has had many television credits over the past couple of decades on shows such as Horrible Histories and Russell Howard's Good News. He retains a burning ambition to be as funny as his wife and daughter.

Ph.D. Biochemical Physics, IT and Accounting professional.

Gwen Rymill

Communications Director

Co-founder of Smarter Business Processes, Gwen’s multi tasking roles include ensuring our clients receive the very best in customer care, while responsible for sales and marketing and partner liaison. Just don’t expect to get the cup of tea she promised you!

Away from work Gwen enjoys cycling, pilates, tap dancing and just loves baking.

Richard Rymill

CEO

Co-Founder and Lead Consultant, Richard set up SBP in response to worldwide demand from businesses wanting to implement their own Smarter Business Processes. His rapidly expanding team of experienced Smartsheet and AppSheet Consultants and Trainers share the company's values of achieving improved efficiencies and collaboration by putting people first and releasing them from unnecessary repetitive activities so they can enjoy their work again and focus on what matters to them.

When not at his desk, Richard can be found cycling, swimming and when the opportunity permits, sailing and flying.

Top Tips

Fixes for Copy Folder

Top Tip Tuesday is here! Smartsheet’s Copy Folder process has been updated. If you’ve ever duplicated a project folder, or even a full workspace, in Smartsheet only to realise your row automation didn’t update correctly, you’re not alone. Until recently,…

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Smarter Row Copying

Welcome to Top Tip Tuesday and today we’re sharing how you can save time (and clicks) with Smarter Row Copy. If you use Smartsheet regularly, you’ll know that copying rows isn’t always as flexible as you’d like. If you want…

Learn MoreSmarter Row Copying

Smartsheet Backups

Welcome to Top Tip Tuesday and our tip this week is to give yourself peace of mind – something we can all get on board with! Last month we ran a top tip Tuesday for taking Snapshots in Airtable and…

Learn MoreSmartsheet Backups

Managing Financial Data

You can simplify your financial workflows with our Smarter Accounts app. Managing financial data across various systems can be a daunting task. If you’re juggling spreadsheets, accounting software, and manual reports, it’s easy to feel overwhelmed. That’s where Smarter Accounts…

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Query Strings #2

In these tutorial videos, we are showing how you can pre-populate a form with data stored in a Smartsheet row. For example, you have client orders in a sheet and you’d like to collect feedback from those clients in a…

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Airtable Snapshots

Its Tuesday and that means another Top Tip from us! Today we are dedicating the tip to our Airtable Clients and sharing a great way of backing up your Airtable bases to enable data restoration if required. The easiest type…

Learn MoreAirtable Snapshots

Pre-Fill Forms

It’s Top Tip Tuesday and we have brought a previous top tip to life in a video demonstration. This is the first in a series of 3 where we guide you through editing a form URL to pre-populate the form.…

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Bottlenecks in Processes

A lack of productivity is one of the most frequently unsolved challenges for businesses but we see evidence on a daily basis of ways our clients – using Smartsheet and Airtable – are increasing their productivity. If you feel like…

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Get Up To Speed

Smartsheet have recently released their new Table View. Think of it as an enhanced Grid View. Available to Pro, Business and Enterprise users, it offers improved load speed for large datasets and increased capacity for areas that are under limits.…

Learn MoreGet Up To Speed

Data Security

It’s time for Top Tip Tuesday and we thought we’d share some advice relating to cybersecurity this week. It’s been very much in the news recently, with several high street brands succumbing to malware attacks. It is a reminder to…

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Speed Up Your Processes

If you’re looking for a simple way to speed up your processes and make everyday tasks easier, QR codes could be the answer. By linking QR codes directly to forms, instructions, checklists, or workflows in tools like Smartsheet, your team…

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Dropdown List Manager

Top Tip Tuesday is here and today’s tip comes from one of our most popular apps! Smarter Dropdown List Manager helps you save time and effort by controlling your Smartsheet dropdown list centrally. You can update the values of the…

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Keep Your Work On Track

Today’s Tuesday Top Tip is one from the archives, but it’s a total timesaver! Use Smartsheet Card View to visualise your project. We all interpret information differently, so having another layout to view what’s going on can be really useful.…

Learn MoreKeep Your Work On Track